Error
Error Code:
614
SAP S/4HANA Error 614: Encrypted Data Access Denied
Description
This error indicates that an application programming interface (API) or user attempt to access data that is encrypted has been blocked. It typically occurs when the system detects an unauthorized or improperly configured request to handle sensitive, protected information.
Error Message
ERR_API_ACCESS_ENCRYPTED_DATA
Known Causes
3 known causesIncorrect API Permissions
The API key or user account attempting to access the encrypted data lacks the necessary authorization or role assignments.
Misconfigured Data Access Policy
The security policies governing access to encrypted data are incorrectly set up, preventing legitimate access requests.
Missing Encryption Keys/Certificates
The system or API client cannot decrypt the data because the required encryption keys or certificates are unavailable or invalid.
Solutions
3 solutions available1. Verify User Authorization for Encrypted Data easy
Ensure the user attempting to access encrypted data has the necessary authorizations.
1
Identify the user experiencing the error. This can be found in the SAP application logs or the trace files.
2
Log in to the SAP system using a user with SAP_ALL and PFCG authorization.
3
Navigate to transaction SU01 (User Maintenance).
4
Enter the user ID and click 'Display'.
5
Go to the 'Authorizations' tab.
6
Review the assigned authorization objects. Look for objects related to data encryption and access control. The specific objects depend on the SAP S/4HANA module and the type of data being encrypted. Common authorization objects might include S_TABU_DIS (Table Maintenance) with specific table restrictions, or custom authorization objects defined for sensitive data.
7
If the user lacks the required authorizations, assign them. This might involve adding existing roles or creating new ones with the appropriate authorization objects and values. Consult with your SAP Security team for guidance on correct authorization assignments.
8
Save the changes to the user's profile.
9
Ask the user to re-attempt the operation that caused the error.
2. Check Database Encryption Configuration and Key Management advanced
Ensure the database's encryption configuration is active and the necessary decryption keys are accessible.
1
Identify the underlying database system for your SAP S/4HANA system (e.g., SAP HANA, Oracle, SQL Server).
2
For SAP HANA, log in to the SAP HANA Cockpit or use the HANA Studio to check the status of Transparent Data Encryption (TDE) or other encryption features.
3
Verify that the encryption keys are available and not expired. This might involve checking the key store or the configured key management service.
4
If using SAP HANA, execute the following SQL query to check the encryption status of tables. Replace `YOUR_SCHEMA` with the relevant schema name.
SELECT TABLE_NAME, ENCRYPTION_STATUS FROM M_ENCRYPTION_STATUS WHERE SCHEMA_NAME = 'YOUR_SCHEMA';5
If encryption is not active for the required tables or if keys are missing, consult your SAP HANA administration guide or your database administrator to re-enable encryption and ensure key availability. This may involve re-encrypting data or renewing keys.
6
For other database systems, refer to their respective documentation for checking encryption status and key management. For example, for Oracle, you might check the Oracle Advanced Security documentation.
7
If keys were recently changed or rotated, ensure that the SAP S/4HANA system is configured to use the new keys. This might involve updating configuration parameters in the database or SAP system.
3. Review SAP Application and API Logs for Context medium
Analyze SAP application logs and API traces to pinpoint the exact cause of the access denial.
1
Access the SAP Solution Manager (SolMan) or use transaction ST22 (ABAP Runtime Errors) to check for dumps related to Error Code 614.
2
Examine the dump details for the specific error message 'ERR_API_ACCESS_ENCRYPTED_DATA'. The dump will often provide more granular information about the program, function module, or API call that failed.
3
Use transaction SM21 (System Log) to check for any related system messages that occurred around the time of the error.
4
If the error is related to a specific API or integration scenario, enable API tracing. The method for this varies depending on the API technology (e.g., OData, SOAP). For OData services, you might use transaction /IWFND/TRACES in the Gateway system.
5
Analyze the trace files to understand the sequence of events leading to the error, including the data being accessed and the user or system context.
6
Based on the log and trace analysis, you can better determine if the issue is with user authorizations, database configuration, or a bug in the application/API logic.