Error
Error Code:
5437
SAP S/4HANA Error 5437: Text Extraction Failure
Description
Error 5437 indicates a failure in extracting text, specifically when SAP S/4HANA utilizes a third-party filter component. This typically occurs during document processing or content analysis where external filtering is required, often due to issues with the filter itself or the data being processed.
Error Message
ERR_TEXT_FCA_EXTRACT_TEXT_FROM_MEM_BUFFER
Known Causes
4 known causesIncompatible or Corrupt 3rd Party Filter
The external text extraction filter is either not compatible with the current SAP S/4HANA environment or has become corrupted, leading to processing failures.
Insufficient System Memory
The system lacks adequate memory resources to efficiently process the text extraction, especially when dealing with large or complex documents.
Malformed Document Input
The document or data being processed is corrupted, in an unsupported format, or contains elements that the 3rd party filter cannot interpret correctly.
Incorrect Filter Configuration
The integration settings or parameters for the third-party text extraction filter within SAP S/4HANA are misconfigured, preventing proper operation.
Solutions
4 solutions available1. Restart SAP Application Server Instance easy
A common cause is temporary memory corruption or resource exhaustion on the application server.
1
Log in to the SAP system using an administrator user (e.g., DDIC or a user with sufficient authorizations).
2
Access the SAP transaction SM51.
3
Select the application server instance where the error is occurring. If unsure, you may need to restart all relevant instances.
4
Click on the 'Restart' button. Confirm the restart operation.
5
Monitor the instance startup process in SM51 and SM21 (System Log) to ensure it comes back online successfully.
2. Analyze and Clear System Logs medium
The error message indicates a failure in text extraction from a memory buffer, which could be related to excessive or corrupted log entries.
1
Access the SAP transaction SM21 (System Log).
2
Filter the logs for the relevant time frame when the error occurred. Look for entries related to 'FCA' or 'TEXT_EXTRACTION'.
3
Analyze the surrounding log entries for any unusual patterns, memory allocation errors, or other related messages that might provide context.
4
If a large volume of repetitive or non-critical log entries is identified, consider clearing the system log. **Caution:** This should be done during a maintenance window and with careful consideration, as it removes historical data.
5
To clear the system log, go to SM21 -> Edit -> Delete Log. Select the appropriate options and confirm.
6
After clearing, try to reproduce the error. If it persists, the issue might be deeper.
3. Investigate Memory Management Parameters advanced
Insufficient or incorrectly configured memory parameters on the application server can lead to buffer issues.
1
Access the SAP transaction RZ10 (Profile Maintenance).
2
Select the profile of the application server experiencing the error (e.g., the default profile or instance profile).
3
Review parameters related to memory allocation, such as:
4
- `ztta/roll_area`: Maximum size of the roll area per work process.
5
- `rdisp/max_wprun_time`: Maximum runtime for a work process.
6
- `abap/heap_area_dia`: Maximum heap memory for dialog work processes.
7
- `abap/heap_area_nondia`: Maximum heap memory for non-dialog work processes.
8
- `abap/shm_attach_max`: Maximum number of shared memory segments that can be attached.
9
Consult SAP Notes and best practices for S/4HANA memory parameter tuning. Adjust parameters cautiously, increasing them incrementally if memory exhaustion is suspected.
10
After changing parameters, restart the application server instance for the changes to take effect.
11
Monitor system performance and memory usage closely after the changes.
4. Apply Relevant SAP Notes medium
This error might be a known issue with a specific SAP Note that provides a code correction.
1
Log in to the SAP Support Portal (support.sap.com).
2
Search for SAP Notes using keywords like 'ERR_TEXT_FCA_EXTRACT_TEXT_FROM_MEM_BUFFER', '5437', 'FCA', 'text extraction', and your S/4HANA version.
3
Carefully review the 'Problem Description' and 'Reason and Preconditions' of any relevant notes.
4
Check the 'Correction Instructions' to see if a correction is available for your system's Support Package level.
5
If a note is applicable, download it and implement it using transaction SNOTE. Ensure you follow the implementation instructions precisely.
6
After implementation, test the functionality that triggered the error.