Error
Error Code:
5355
SAP S/4HANA Error 5355: FSM Query Failure
Description
Error 5355 indicates a failure when SAP S/4HANA attempts to query the Field Service Management (FSM) system. This typically occurs during processes that rely on FSM integration, such as creating service orders or managing field activities, suggesting a communication or configuration issue.
Error Message
ERR_TEXT_LA_INXIGHT_FSM_QUERY
Known Causes
4 known causesFSM Service Unavailable
The external Field Service Management (FSM) system may be offline, undergoing maintenance, or otherwise unreachable by SAP S/4HANA.
Incorrect FSM Integration Configuration
Authentication details, API endpoints, or other integration settings configured in SAP S/4HANA for FSM might be incorrect or outdated.
Network Connectivity Issues
There may be intermittent or complete network connectivity problems preventing SAP S/4HANA from communicating with the FSM system.
FSM API or System Error
An internal error or unexpected behavior within the FSM system's API itself prevented it from processing the query successfully, even if reachable.
Solutions
4 solutions available1. Verify FSM System Connectivity and Credentials easy
Ensures the S/4HANA system can communicate with the Field Service Management (FSM) system using correct credentials.
1
Navigate to transaction code `SRT_ADMIN` in your S/4HANA system. This transaction is used for managing Web Service Administration.
2
Locate the relevant FSM communication endpoint. This might be named descriptively, e.g., 'FSM_Integration_Service' or similar. You may need to consult your system's integration documentation or functional consultants to identify the exact service.
3
Check the 'Communication Arrangement' or 'Endpoint Configuration' details for the FSM service. Verify that the URL, port, and any authentication methods (e.g., username/password, OAuth) are correctly configured and match the FSM system's requirements.
4
If authentication is used, ensure the provided credentials are valid and have the necessary permissions in the FSM system. Test the credentials by attempting to log in to the FSM system directly or using a tool like Postman.
5
If the credentials or endpoint configuration are incorrect, update them accordingly. Save the changes and attempt the S/4HANA operation that triggered the error again.
2. Analyze FSM System Logs for Detailed Error Information medium
Retrieves more granular error details directly from the FSM system's logs to pinpoint the root cause.
1
Access the logging or monitoring interface of your Field Service Management (FSM) system. The method for this will vary depending on the FSM solution you are using (e.g., SAP Field Service Management, Salesforce Field Service Lightning, etc.).
2
Search for log entries corresponding to the time the SAP S/4HANA error (Error 5355: FSM Query Failure) occurred. Look for any error messages, warnings, or exceptions related to incoming requests or queries from your S/4HANA system.
3
Examine the FSM logs for specific details about the query that failed. This might include the query parameters, the data being requested, or any internal FSM processing errors.
4
If the FSM logs indicate issues with data validity, missing mandatory fields, or incorrect data formats in the query from S/4HANA, investigate the S/4HANA data and the integration mapping for that specific query.
5
If the FSM logs point to internal FSM system issues (e.g., service unavailability, database problems within FSM), you will need to engage your FSM system administrators or support team to resolve those issues.
3. Validate Data Consistency Between S/4HANA and FSM medium
Ensures that the data being queried or updated in S/4HANA is in a consistent and expected format for the FSM system.
1
Identify the specific business object or data being accessed when the error occurs. This could be a service order, a customer, a piece of equipment, etc.
2
In S/4HANA, retrieve the exact data record that is being processed. Pay close attention to fields that are critical for FSM integration, such as unique identifiers, status codes, dates, and key descriptive fields.
3
Compare this S/4HANA data with the corresponding data in the FSM system. Look for discrepancies in values, formats, or missing information.
4
Check if there are any custom fields or mandatory fields in the FSM system that are not being populated or are incorrectly populated by the S/4HANA integration. This often happens after system upgrades or configuration changes.
5
If data inconsistencies are found, correct the data in either S/4HANA or the FSM system, depending on the master data governance strategy. For integration issues, you might need to adjust the mapping or data transformation logic in your integration middleware or within S/4HANA itself.
4. Review and Re-activate Integration Scenarios easy
Resets the integration flow by deactivating and then reactivating the relevant communication scenarios.
1
Navigate to transaction code `SWF_WB_LIBRARIES` (Integration Scenario Library) or `SWF_WB_PROCESS_DESIGN` (Process Design) in your S/4HANA system. The exact transaction might vary slightly depending on your S/4HANA version and installed components.
2
Locate the specific integration scenario that connects S/4HANA to your FSM system. This scenario is responsible for the communication flow that is failing.
3
Deactivate the integration scenario. This will temporarily stop all communication related to this scenario.
4
Wait for a few minutes to ensure all background processes related to the deactivation have completed.
5
Re-activate the integration scenario. This will re-establish the communication channels and re-initialize the integration services.
6
Attempt the S/4HANA operation that was causing the error again. This often resolves transient communication issues.