Error
Error Code:
4711
SAP S/4HANA Error 4711: Remote Data Adapter Failure
Description
This error indicates an issue with a Data Provisioning (DP) server adapter trying to connect to a remote data source. It typically occurs when SAP S/4HANA cannot establish or maintain a connection to an external system, preventing data replication or integration.
Error Message
ERR_DPSERVER_ADAPTER_REMOTE_SOURCE_DOWN
Known Causes
4 known causesRemote System Offline
The external data source (e.g., database, application server) that the adapter attempts to connect to is currently unavailable or shut down.
Network Connectivity Failure
There are network issues (firewall, routing, DNS) hindering the SAP S/4HANA DP server from reaching the remote data source's IP address or hostname.
Adapter Configuration Mismatch
The settings for the data provisioning adapter within SAP S/4HANA, such as host, port, or credentials, do not match the remote source's actual configuration.
Authentication Denied
The username, password, or security token provided by the DP adapter for accessing the remote source is incorrect or lacks necessary permissions.
Solutions
4 solutions available1. Verify Remote Source System Connectivity easy
Ensures the S/4HANA system can reach the remote data source.
1
Identify the remote data source system mentioned in the error message or related configuration (e.g., in SAP BW/4HANA, SAP Data Services, or another S/4HANA instance).
2
From the S/4HANA application server (or the server hosting the Data Provisioning Server), attempt to establish a network connection to the remote source system.
ping <remote_source_hostname_or_ip>3
If ping fails, check network firewalls between the S/4HANA application server and the remote source system. Ensure the necessary ports for communication are open (e.g., RFC ports, database ports).
4
Verify that the remote source system is actually running and accessible. Check its status in its respective administration tools.
2. Check Data Provisioning Server Status medium
Confirms the SAP Data Provisioning Server is active and healthy.
1
Log in to your S/4HANA system using SAP GUI.
2
Execute transaction code SM51 to see all application servers.
3
On the application server hosting the Data Provisioning Server (DPServer), check the status of the 'DP Server' work process. It should be running.
4
If the DP Server work process is not running, attempt to restart it. This can often be done via SM51 (select the server, go to 'Administration' -> 'Restart Server'). Alternatively, a full system restart might be required if the issue persists.
5
Review the system log (SM21) on the S/4HANA application server for any related error messages occurring around the time of the 4711 error.
3. Validate Remote Source Configuration in S/4HANA medium
Ensures the connection details for the remote source are correctly configured within S/4HANA.
1
Identify the specific remote data source configuration within S/4HANA that is failing. This might be a virtual data source, a federated connection, or a configuration within SAP BW/4HANA if it's integrated.
2
For RFC-based connections, check the RFC destination in transaction SM59. Ensure the connection type is correct (e.g., 'G' for HTTP, '3' for SAP System), the target host and program ID are accurate, and the security settings (user, password, SNC) are valid.
3
For database connections (e.g., via SAP HANA smart data access or other adapters), verify the connection details in the relevant configuration tools. This might involve checking Data Source Name (DSN) settings, connection strings, user credentials, and database listener status on the remote system.
4
If using SAP BW/4HANA or Data Services, review the source system connection configuration within those tools. Ensure the connection parameters match the actual remote source.
5
Test the connection directly from SM59 (for RFC) or the relevant configuration tool. Address any errors reported during the test.
4. Restart Data Provisioning Adapters medium
Resets and restarts the specific adapter responsible for the remote source.
1
Log in to your S/4HANA system using SAP GUI.
2
Execute transaction code SP_DPC_CONFIG to access the Data Provisioning Configuration. This transaction is often used for managing adapters.
3
Identify the specific adapter associated with the failing remote data source. The adapter name might be related to the type of remote system (e.g., HDB, BW, DS).
4
Select the relevant adapter and use the provided options to restart it. This might involve stopping and then starting the adapter service.
5
Monitor the adapter status to ensure it comes back online successfully. Then, attempt the operation that previously failed.