Error
Error Code:
4710
SAP S/4HANA Error 4710: Remote Data Provisioning Failure
Description
This error indicates that the Data Provisioning (DP) Server's distributor component has failed to connect or communicate with a configured remote data source. It typically occurs during data replication, synchronization, or data federation operations when SAP S/4HANA attempts to access external systems.
Error Message
ERR_DPSERVER_DISTRIBUTOR_FAILURE
Known Causes
4 known causesNetwork Connectivity Issues
The SAP S/4HANA system or the DP Server cannot establish a stable network connection to the remote data source. This could be due to firewall rules, routing problems, or network outages.
Incorrect Remote Source Configuration
The connection parameters, credentials, or other configuration settings for the remote data source within SAP S/4HANA or the DP Server are incorrect or outdated, preventing successful communication.
Remote System Unavailability
The external data source itself (e.g., another database, application server) is offline, overloaded, or experiencing internal issues, making it unresponsive to connection attempts from SAP S/4HANA.
DP Server Resource Exhaustion
The Data Provisioning Server might be running low on system resources such as memory or CPU, leading to failures in its distributor component when handling connections to remote sources.
Solutions
3 solutions available1. Restart SAP HANA Database Services easy
A common transient issue can be resolved by restarting the SAP HANA database services.
1
Log in to the SAP HANA server as a user with administrative privileges (e.g., `<sid>adm`).
2
Stop the SAP HANA database using the `HDB stop` command.
HDB stop3
Wait for all SAP HANA processes to terminate. You can verify this by running `ps -ef | grep hdb` and ensuring no SAP HANA processes are running.
ps -ef | grep hdb4
Start the SAP HANA database using the `HDB start` command.
HDB start5
Verify the status of the SAP HANA database using `HDB info`.
HDB info6
Check the SAP S/4HANA application logs for error 4710 again to see if the issue is resolved.
2. Verify SAP HANA Database Connectivity and Resources medium
Ensure the SAP HANA database is reachable and has sufficient resources for remote data provisioning.
1
From the SAP S/4HANA application server, attempt to connect to the SAP HANA database using the `hdbsql` client. Replace `<host>`, `<port>`, and `<user>` with your SAP HANA details.
hdbsql -H <host> -P <port> -U <user>2
If the connection fails, troubleshoot network connectivity issues between the application server and the SAP HANA database server. This might involve checking firewalls, network routes, and DNS resolution.
3
Check the SAP HANA database alert files (`.alert.<timestamp>`) for any resource-related warnings or errors (e.g., memory pressure, disk space issues, CPU utilization). The alert files are typically located in the SAP HANA data directory.
4
Monitor the SAP HANA database system resources (CPU, memory, disk I/O) using SAP HANA Studio or SAP Landscape Management (SAP LaMa). Ensure there are no resource bottlenecks that could be impacting the distributor service.
5
If resource issues are identified, consider scaling up the SAP HANA hardware or optimizing database performance through query tuning and index management.
3. Review SAP HANA Trace Files for Distributor Errors advanced
Detailed analysis of SAP HANA trace files can reveal specific reasons for the distributor failure.
1
Log in to the SAP HANA server as `<sid>adm`.
2
Navigate to the SAP HANA trace directory. This is typically located at `$DIR_INSTANCE/trace` or `$DIR_LOG/traces`.
cd $DIR_INSTANCE/trace3
Look for trace files related to the distributor service. These might be named with prefixes like `distributor` or `dpserver`. Examine files with recent timestamps corresponding to the error occurrence.
ls -lrt distributor*4
Open the relevant trace files using a text editor and search for keywords like 'ERROR', 'FAILURE', 'EXCEPTION', or specific error messages related to remote data provisioning.
5
Analyze the error messages in the trace files to pinpoint the root cause. This could involve issues with network communication, authentication, data access permissions, or internal SAP HANA errors.
6
Consult SAP Notes and documentation based on the specific error messages found in the trace files. If necessary, engage SAP Support with the trace file information.