Error
Error Code:
4709
SAP S/4HANA Error 4709: Remote Source Receiver Failure
Description
This error indicates that the SAP S/4HANA system failed to receive data or establish a connection with a designated remote data source. It typically occurs during data replication, integration processes, or when querying external systems, preventing successful data exchange.
Error Message
ERR_DPSERVER_RECEIVER_FAILURE: Receiver failure occurred on remote source
Known Causes
4 known causesNetwork Connectivity Issues
The SAP S/4HANA system cannot establish or maintain a stable network connection to the remote data source server.
Incorrect Remote Source Configuration
The connection parameters, credentials, or other settings for the remote source are misconfigured within SAP S/4HANA.
Remote System Unavailability
The remote data source system is offline, overloaded, or experiencing internal issues, preventing it from responding to SAP S/4HANA requests.
Firewall or Security Restrictions
Network firewalls, security groups, or access control lists are blocking the communication ports or IP addresses required for the connection.
Solutions
4 solutions available1. Verify Network Connectivity and Firewall Rules medium
Ensures the S/4HANA system can reach the remote source and vice-versa without network obstructions.
1
From the S/4HANA application server, attempt to ping the remote source server. If the remote source is an SAP system (e.g., an older SAP BW or ECC system), use the hostname or IP address. If it's a non-SAP system, use its respective hostname or IP.
ping <remote_source_hostname_or_ip>2
From the remote source server, attempt to ping the S/4HANA application server (or the specific host where the S/4HANA receiver is running).
ping <s4hana_app_server_hostname_or_ip>3
Verify that the relevant ports are open on both the S/4HANA server's firewall and the remote source server's firewall. The specific ports depend on the communication protocol being used (e.g., RFC, HTTP/S, specific database ports). For RFC, it's typically port 33xx (where xx is the SAP instance number). For HTTP/S, it's 80/443. For database connections, consult your database documentation.
No specific code, but check firewall configurations (e.g., iptables on Linux, Windows Firewall).4
If using SAP Gateway for communication, ensure the Gateway service is running and accessible. Check the SAP Gateway Monitor (SMGW) on the S/4HANA system.
No specific code, but navigate to SMGW in SAP GUI.2. Validate Remote Source System Configuration medium
Confirms that the remote source system is correctly configured to send data to S/4HANA.
1
On the remote source system, review the configuration of the data source or communication channel that is attempting to send data to S/4HANA. This might involve checking RFC destinations, OData service configurations, or database connection details.
N/A - This step is system-dependent and requires navigating application-specific configurations.2
If the remote source is an SAP system, check the RFC destination (SM59) pointing to the S/4HANA system. Ensure the connection test is successful.
N/A - Navigate to SM59 in SAP GUI.3
If the remote source is a non-SAP system, verify its connection parameters (host, port, credentials, protocol) are correct and match the expected configuration on the S/4HANA side.
N/A - This depends on the specific non-SAP system and its integration method.4
Ensure the user account used by the remote source to connect to S/4HANA has the necessary authorizations to write or receive data in the target S/4HANA objects (e.g., tables, CDS views, OData services).
N/A - This requires checking user authorizations in SU01 and relevant authorization objects.3. Check S/4HANA Receiver Service and Resources medium
Investigates the S/4HANA system's ability to accept incoming data, focusing on services and resource utilization.
1
Identify the specific S/4HANA service or component that is acting as the receiver for the remote source. This could be an OData service, an RFC-enabled function module, or a specific integration interface.
N/A - This requires understanding the integration scenario.2
On the S/4HANA system, monitor system resources (CPU, memory, disk I/O) during the time the error occurs. High resource utilization can prevent the receiver from processing incoming data.
ST06 (for OS-level monitoring), SM50/SM66 (for work process monitoring).3
Check the SAP Gateway Monitor (SMGW) for any errors or blocked connections related to the remote source. Look for active connections and ensure they are not in an error state.
N/A - Navigate to SMGW in SAP GUI.4
If the receiver is an OData service, check the Gateway error logs (transaction `SMGW`, then `Goto -> Trace -> Gateway` or `Goto -> Error Log`). Also, check the application logs for the OData service itself.
N/A - Navigate to SMGW and check relevant log files.5
Review S/4HANA application logs (SM21) and any specific integration logs for detailed error messages that might provide more context about the receiver failure.
N/A - Navigate to SM21 in SAP GUI.4. Analyze and Re-process Failed Data easy
Addresses potential data corruption or issues with the specific data being sent, and provides a method for re-processing.
1
Examine the logs on both the remote source and S/4HANA systems for any specific data records or messages that might have caused the receiver failure. Look for data type mismatches, invalid characters, or constraint violations.
N/A - This involves log analysis on both systems.2
If a specific data record is identified as problematic, attempt to clean or correct that data on the remote source system before re-sending.
N/A - Data correction methods vary by system.3
In S/4HANA, if there's an intermediate staging area or error handling mechanism for incoming data, check it for the failed records. Depending on the integration scenario, you might be able to re-process these records from there.
N/A - This is highly dependent on the specific integration tool or custom logic.4
If the failure is transient and not due to data corruption, consider re-triggering the data send from the remote source. It's often advisable to re-send data in smaller batches to isolate issues.
N/A - Trigger re-send based on the remote source system's capabilities.