Error
Error Code:
380
SAP S/4HANA Error 380: SQL Run Level Change Failure
Description
Error 380, ERR_SQL_RUN_LEVEL_CHANGE, indicates a failure when the SAP S/4HANA system attempts to modify its operational state or 'run level' at the underlying database layer. This critical error often occurs during system startup, shutdown, or maintenance activities that require a change in how the database is running or being accessed, potentially preventing normal system operation.
Error Message
ERR_SQL_RUN_LEVEL_CHANGE: Fail to change run level
Known Causes
4 known causesDatabase System Instability
Underlying database server problems such as resource exhaustion, deadlocks, or critical service failures can prevent the database run level from being changed successfully.
Insufficient Database Permissions
The SAP system user or the processes attempting the run level change might lack the necessary database privileges or encounter misconfigurations required to execute the operation.
Conflicting Database Operations
Existing locks, active transactions, or conflicting maintenance tasks on the database can prevent a smooth transition between run levels.
Network Communication Issues
Intermittent or unstable network connectivity between the SAP application server and the database server can disrupt the run level change process.
Solutions
Coming SoonDetailed step-by-step solutions for this error are being prepared. In the meantime, try these general troubleshooting tips:
General Troubleshooting Tips
- Check the error message carefully for specific details
- Review recent changes that might have caused the error
- Search for the exact error code in the official documentation
- Check log files for additional context
- Try restarting the application or service