Error
Error Code:
ACFS-03916
Oracle Database Error ACFS-03916: Mountpoint Device Info Failure
Description
This error indicates that Oracle Automatic Storage Management Cluster File System (ACFS) was unable to retrieve necessary device information for a specified mount point. It commonly occurs when attempting to mount an ACFS file system or query its status, suggesting an issue with the mount point path, underlying storage, or ACFS driver availability.
Error Message
Failed to obtain device information about supplied mountpoint string .
Known Causes
4 known causesIncorrect Mountpoint Path
The specified mount point path does not exist, is misspelled, or is not a valid directory for an ACFS file system.
ACFS Driver Issues
The Oracle ACFS kernel drivers are not loaded, are corrupted, or are not functioning correctly on the host system.
Insufficient Permissions
The operating system user attempting the ACFS operation lacks the necessary read or write permissions for the mount point or underlying device.
Storage Device Unavailable
The underlying storage device or ASM disk group associated with the ACFS volume is offline, inaccessible, or corrupted.
Solutions
Coming SoonDetailed step-by-step solutions for this error are being prepared. In the meantime, try these general troubleshooting tips:
General Troubleshooting Tips
- Check the error message carefully for specific details
- Review recent changes that might have caused the error
- Search for the exact error code in the official documentation
- Check log files for additional context
- Try restarting the application or service